Terms and Conditions
Please Read Carefully Before Booking
Our outings require a
100% deposit at the time of booking. All reservations must be completed online.
Once a reservation has been confirmed, an emailed confirmation and itinerary
will be sent to the individual responsible for booking, and a reminder will be
sent out in the days leading into your outing.
All Trail Lovers
Excursions outings are subject to itinerary changes based on a variety of
circumstances, including, but not limited to, permit availability, weather
conditions, wildlife, park or public land closures, and forest fires. The price
and duration of a hiking trip will never change once you’ve reserved your
outing. Payments are not refundable for itinerary changes or public land
closures. If a trip is cancelled due to circumstances beyond our control a trip
credit equal to the full amount paid will be issued. This credit would be transferable
to others and would have a 3 year expiration date from the original proposed
start date of your outing.
Cancellation and Refund Policy
Excursions reserves the right to cancel outings due to unforeseen circumstances.
If this is the case, a full refund of the amount paid will be given, including
the deposit. Trail Lovers Excursions is not responsible for additional expenses
incurred by preparing for the trip (for example: non-refundable advance
purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.).
If you cancel or leave a multi-day trip for any
- More than 90 days prior to the
trip start date, we will grant you a full refund less a $50 per
person administrative fee.
- Between 89 and 60 days prior to
the trip start date, we will retain 25 percent of the trip cost.
- Between 59 and 30 days prior to
the trip start date, we will retain 50 percent of the trip cost.
- Between 29 and 15 days prior to
the trip start date, we will retain 75 percent of the trip cost.
- Less than 15 days prior to the
trip start date, or once the trip has begun, there will be no refund.
Day Hike Cancellation Policy: 50% refund with at
least 48 hours notice; no refund within 48 hours
Outing Transfer Policy
If you transfer from
one outing to another 30 or more days prior to the trip start date, there will
be a $50 processing fee for each reservation and any overpayment will be
returned to you without penalty. Less than 30 days prior to the trip start
date, regular cancellation and refund policies will apply.
We require each of our clients to sign
an individual Activity Waiver & Acknowledgement of Risks Agreement. The
documents will be emailed to whoever reserves the outing, and will need to be
signed prior to starting the trip. Our guides will have extra waivers on hand
when they meet you on the date of your outing.
We require medical
releases for prospective guests over 69 years of age and for various
circumstances such as history of cardiovascular disease, chronic illness, and
other conditions and factors.
For your protection,
we strongly recommend the purchase of travel insurance. Travel insurance
provides you protection from trip cancellation/interruption, travel delays,
medical expenses, emergency assistance, cancelled flights, lost baggage, and
baggage delay coverage--to preserve your financial investment. We greatly suggest purchasing travel insurance to protect you and your group members against the unexpected.
Accidents, injuries, illness, flight delays, weather, natural events, government shutdowns, and even forest fires can cause unforeseen cancellations within our penalty periods. Our terms and conditions, outing assortment, and scheduling have been designed with trip insurance strongly in mind. Please be aware, when you confirm an outing with us, we no longer accept additional reservations on that date/time. Our private outings, prohibit other potential hikers from signing up with tours that have already been confirmed.
We assign outings to our guides based around a 14 day schedule, which means late cancellations hurt both our company and individual guides. Trip insurance not only covers your payment/deposit; but also your flights, hotels, and other potential travel costs. Medical coverage
purchased with your policy will also satisfy our requirement for health
If you're visiting from a foreign country we suggest utilizing a travel insurance company based in your homeland. We recommend the following travel insurance providers for our American customers: